Delivery Information

Our Postage and Package charges for delivery within the UK Mainland are:
2nd Class Royal Mail: £2.95
1st Class Royal Mail: £3.50
Orders over £40 is FREE Delivery  (UK Mainland Only)

During checkout you will have the option to select which delivery option you would like (1st or 2nd class).

Occasionally we may choose to use a courier to deliver your parcel. This is at our discretion and is usually for larger and heavier orders where a courier may offer a quicker delivery or better value than Royal Mail.

We aim to dispatch all orders within 2 working days, as long as stock is available. In the event that stock is not available or any reason that your order is delayed we will contact you by email to let you know the situation.

Whilst Lottie Loves Paper make every effort to ensure your purchase reaches you as quick as possible, we are not liable for any delay outside of our control caused by Royal Mail or any other delivery service. Please note that Royal Mail will not deem that a parcel is lost until 15 working days after the date of posting. In the event that your parcel has not arrived please contact us by email lottielovespaper@gmail.com to let us know and discuss the situation.

We currently only ship to the UK. However if you are interested in placing an order for delivery to a non UK address please contact us at lottielovespaper@gmail.com as we may be able to help. For delivery to Channel islands and Isle of Man please contact us before placing your order.

Returns

Lottie Loves Paper hope that you will be completely happy with your order, but if any item should be unsuitable we will refund the item within 7 days of your receipt of your order. Simply send us an e mail to lottielovespaper@gmail.com to let us know and then return the item to us in the new, unopened, original packaging. The item must be returned in an "As New" condition and the postage and packing costs are your responsibility, unless the return is a result of an error on our part or the item is faulty. Once we have received the item we will process the refund. We charge an £5 Admin fee for returned items that are not returned due to them being faulty. The admin fee will be deducted from the refund. We also strongly advise that you obtain a proof of posting receipt from the post office.

If the item is faulty it must be returned to us within 14 days of receipt of your order. Please e mail us as above and we will make arrangements with you for the return and refund of the item.